Shipping & Returns FAQ
Shipping Questions
How much does shipping cost?
We offer flat-rate shipping and free shipping on qualifying orders within the United States:
- US orders of $99 or more: Free shipping.
- All other orders: $6.99 flat-rate shipping.
When will my order be processed?
We process orders the day after they are placed. Processing begins the fulfillment process; it does not mean your package has shipped. Estimated shipping and delivery time is 2–4 weeks after your order is placed.
How long will it take to receive my order?
Please allow 2–4 weeks for shipping and delivery after your order is placed. Consider this estimated timeframe when planning your purchase.
These timeframes are estimates rather than guaranteed arrival dates. Carrier delays, holidays, weather, and your delivery location may affect when your package arrives.
Can I order a kite for a specific event or date?
If you need your kite for a birthday, trip, festival, or other occasion, please order well in advance. Allow for the full 2–4 week shipping and delivery timeframe. If your event is approaching, contact us at info@colorskykites.com before ordering to discuss the expected timeline.
Will I receive tracking information?
Yes. Once your order ships, we will send a shipping confirmation email with tracking information so you can follow your package’s progress. Tracking details may take some time to update after the carrier first receives the shipment.
What if I haven’t received a shipping confirmation?
If your order is still within the 2–4 week shipping and delivery window, it may be awaiting shipment or in transit. Check your spam or junk folder for emails from Color Sky Kites. If more than four weeks have passed without a shipping confirmation, email info@colorskykites.com with your order number so we can check its status.
Where do you ship?
We currently ship within the United States only. International shipping is not available at this time.
What if I entered the wrong shipping address?
Contact us as soon as possible at info@colorskykites.com. Include your order number and the correct shipping address. We will review whether an update is still possible, but address changes cannot be guaranteed once an order is in fulfillment or has shipped.
What should I do if my package is delayed or marked delivered but hasn’t arrived?
Start by reviewing the latest tracking information. If the package is marked delivered, check around your delivery location and with other members of your household. If you still cannot locate it, contact us with your order number and tracking details so we can help you review the next steps.
Returns & Refunds
What items can I return?
We accept returns for damaged products, products with missing parts, and products that are unused and unopened. Please contact us within 30 days of receiving your order to report an issue or request a return.
The return window begins when your order is delivered, rather than when you place the order.
What if my kite arrives damaged or has missing parts?
Please inspect your order when it arrives and notify us within 30 days of receipt if anything is damaged or missing. Email info@colorskykites.com with your order number, a description of the issue, and clear photos if available. Keep the product, packaging, and included components while we review your request.
Can I return an unused kite?
Yes. We accept returns on unused and unopened products within 30 days of receipt. Contact us first to request return authorization and instructions before sending your item back.
How do I start a return?
- Email us: Contact info@colorskykites.com with your order number, the item you wish to return, and the reason for your request.
- Receive return instructions: Our team will provide a Return Authorization (RA) number and instructions for sending the item back.
- Package the item: Use the original packaging and include all parts, accessories, and documentation supplied with the product.
- Ship your return: Follow the instructions provided by our team. We recommend using a shipping service with tracking so you can confirm delivery.
Who pays for return shipping?
You are responsible for return shipping costs. Shipping charges are non-refundable. Please contact us for authorization and instructions before returning any product, including an item that arrived damaged or incomplete.
When will I receive my refund?
Once we receive and inspect your return, we will email you to confirm receipt and let you know whether your refund has been approved. Approved refunds are issued to your original payment method.
The time it takes for the credit to appear depends on your bank or credit card issuer. If you have received a refund confirmation but do not yet see the credit, check with your payment provider about its processing timeframe.
How do I ask about an exchange?
If you would like to exchange an item, email us with your order number and details about the product. We will review your request and explain the available options before you return anything.
Still Have Questions?
We’re happy to help with shipping questions, order updates, and return requests. Email info@colorskykites.com and include your order number, if you have one, so we can assist you more quickly.